In terms of response time to a ticket, Briq Support adheres to the times below.
- Mail and chat
These channels are read on working days between 8AM and 6PM. You can expect a response within 24 hours on workdays and within 48 hours on weekends.
- Telephone (support, no emergency)
We are available on workdays between 8AM and 6PM. If you do get the voicemail, record it and we will call you back within 24 hours.
- Telephone (emergency)
On our emergency number we are available 24/7, only for high urgency / business-critical situations.