In terms of response time to a ticket, Briq Support adheres to the times below.

  • Mail and chat
    These channels are read on working days between 8AM and 6PM. You can expect a response within 24 hours on workdays and within 48 hours on weekends.
  • Telephone (support, no emergency)
    We are available on workdays between 8AM and 6PM. If you do get the voicemail, record it and we will call you back within 24 hours.
  • Telephone (emergency)
    On our emergency number we are available 24/7, only for high urgency / business-critical situations.
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